Customer Relationship Management Digital Relationship
Discover how automation and innovation can deliver the best experience for your customer
Did you know that a more digital relationship creates greater proximity to your customer and increases the profitability of your business?
The Algar Tech Digital Relationship solution is based on intelligence and automation, and allows a better interaction, at the right moment, with the correct message, in the most convenient channel for the client.
Our business model connects your customer relationship strategies to your business goals through digital transformation
Customer Success
Focus on the optimization of the journey and the solution, reducing the effort for the consumer.
Value generation
Contact at the right time, with the most appropriate messages and channels, combining efficiency and results.
Digital Transformation
Agile deployment of omnichannel solutions, data centric.
CXI Methodology for Digital Relationship
Immersion and mapping of the journeys
Data analysis
Ideation and co-creation
Elimination of unnecessary demands
Redesign of the relationship journey
Automation and self-service (customer empowerment)
Specialized and consultative service
Best customer experience
Rethink your customer's relationship.
We come to you
Digital Table
Ensures more agility and integration of competences, such as client journey mapping, data intelligence, automation, among others.
The results can you expect from Digital Collection?
- 14%14% growth in credit recovery with the smart activation ruler (Financial Segment)
- 75%75% of recovery performed by digital media without any human interaction (Telecom Segment)
- 82%82% reduction in volume of requests for payment documents (Retail Segment)
- 40%Over 40% recovery and migration in online migration processes (Financial Segment)
- 7%7% increase in credit recovery on sending late payment reminders (Banking Segment)
- 65%65% contact effectiveness through Big Data intelligence with the Activation Ruler (Financial Segment)