Customer Relationship Management Digital Relationship

Discover how automation and innovation can deliver the best experience for your customer

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Did you know that a more digital relationship creates greater proximity to your customer and increases the profitability of your business?

The Algar Tech Digital Relationship solution is based on intelligence and automation, and allows a better interaction, at the right moment, with the correct message, in the most convenient channel for the client.

Our business model connects your customer relationship strategies to your business goals through digital transformation

Customer Success

Customer Success

Focus on the optimization of the journey and the solution, reducing the effort for the consumer.

Value generation

Value generation

Contact at the right time, with the most appropriate messages and channels, combining efficiency and results.

Digital Transformation

Digital Transformation

Agile deployment of omnichannel solutions, data centric.

CXI Methodology for Digital Relationship

  • Immersion and mapping of the journeys Immersion and mapping of the journeys
  • Data analysis Data analysis
  • Ideation and co-creation Ideation and co-creation
  • Elimination of unnecessary demands Elimination of unnecessary demands
  • Redesign of the relationship journey Redesign of the relationship journey
  • Automation and self-service (customer empowerment) Automation and self-service (customer empowerment)
  • Specialized and consultative service Specialized and consultative service
  • Best customer experience Best customer experience

Rethink your customer's relationship.
We come to you

Digital Table

Ensures more agility and integration of competences, such as client journey mapping, data intelligence, automation, among others.

Digital Table

The results can you expect from Digital Collection?

  • 14%
    14% growth in credit recovery with the smart activation ruler (Financial Segment)
  • 75%
    75% of recovery performed by digital media without any human interaction (Telecom Segment)
  • 82%
    82% reduction in volume of requests for payment documents (Retail Segment)
  • 40%
    Over 40% recovery and migration in online migration processes (Financial Segment)
  • 7%
    7% increase in credit recovery on sending late payment reminders (Banking Segment)
  • 65%
    65% contact effectiveness through Big Data intelligence with the Activation Ruler (Financial Segment)

Schedule a visit with us!
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