Discover the digital transformation that a proactive and intuitive Service Desk can bring to you and your team.
Talk to usThe Intuitive Service Desk creates the best user experience through a single multi-channel point of contact and automations to ensure a more efficient service.
It provides less support time and more productivity for your team that thus can solve calls with up to 35% less human interaction.
ISD delivers to your business the best technical support experience through a fast, intuitive resolution.
Alternative business models with guaranteed return on investment:
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Simple and intuitive interaction that ensures:
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Technology operating in up to two weeks *:
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Optimized support time at 26% *, allowing more focus on:
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Estella allows quick and intuitive solutions to help your client without the need for human interaction to solve their calls. Through her, it is possible to create email, change password, authorize access, among others. In addition, ISD offers multi-channel convenience, which allows you to start a service at any channel and take it back from wherever you stopped at any other.
A password reset that takes about 6 minutes in the conventional service, lasts about 1 minute in this solution. Act like many companies that have increased user productivity by almost 30% with ISD implementation.
With the Intuitive Service Desk, your customer chooses where they want to be served and can continue a conversation started on one channel, on any other. Simple, intuitive and effective.
Your customer needs to be served on any channel, the moment they need it, as quickly as possible. Most importantly, they need to have continuity every time they contact your business.
Talk to usAlthough Estella already responds to 25% of calls without the need for human interaction, we also offer the user support with a specialized team for any more complex subject with in-depth technical knowledge and understanding of your business.
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