Optimize your BackOffice with intelligence and automation
Our BackOffice solution achieves high levels of operational efficiency, cost reduction, and greater control over your company’s operations.
Redesign and operate your business processes intelligently
With task and rule automation, we provide greater efficiency and quality in the execution of activities such as processes, finance, marketing, human resources, among others. In other words, your team focuses more on strategic and higher value-added tasks while we take care of the rest!
If you have a company and are looking to enhance operations management, simplify processes, data governance, and have greater control over backend activities, our BackOffice service is ideal for you.
Get to know Algar Tech's exclusive methodology: CXI, Customer Experience Improvement.
With a focus on generating value for your customer and your company, we have created our own methodology, Customer Experience Improvement. It allows for better interaction, at the right time, with the right message, on the channel that is most convenient for the customer.
Customer Success
Focus on optimizing the journey and the solution, reducing the effort for the consumer.
Value Generation
Service at the right time, with the most appropriate messages and channels, combining efficiency and results.
Digital transformation
Own methodology and agile implementation of omnichannel solutions centered on data.
Intelligent BackOffice with the right expertise for every challenge
Brand Protection
Maintain your brand’s reputation and integrity. We implement rigorous controls and constant monitoring to ensure it’s always safe and free from threats.
Regulation and Ombudsman
Ensure compliance with industry regulations and have an efficient ombudsman to meet your customers’ needs. With our expertise, your company is always compliant and able to offer a reliable channel of communication with your customers.
Fraud Prevention
Minimize the risk of fraud and protect your organization. We use cutting-edge technology and intelligent analysis to identify and prevent fraudulent activities from taking place, thus guaranteeing the security of your operations
Identity and Onboarding
Simplify the process of identifying and onboarding customers through secure identity verification methods and automation of onboarding processes, making each entry into the system fast and secure for your customers. for your customers.
Transactional
Automate and optimize your transactional operations. Reduce errors, improve efficiency and speed up transaction processing, providing a more agile and reliable experience for your customers.
Key features of Algar Tech's BackOffice
Integrations
Non-invasive integration with legacy systems and services through digital channels.
Queues
Queue management and routing, workflow, hierarchies, and SLA control.
Strategy
Automatic case distribution, flexibility for changes, and parameterization.
Operation
Online management, ease of learning and training. Service checklists and/or case completion, and management of follow-ups/scheduling.
Security
Audit of changes at all stages of the process, and compliance with LGPD.
Data
Flexibility in data extraction, data matching and internalization, and Analytics support.
See how our customized BackOffice solution works for every need of your business
Transactional
Handling demands from other instances that, due to some complexity (hierarchy, analytics, regulatory, etc.), must be managed in BackOffice.
What we deliver:
- Swift and assertive handling.
- Intelligent process redesign.
- Digital transformation with rule and task automation.
- Automatic distribution of demand, generating smooth internalization.
- Transfer to information models: digital operation or human assistance.
- Cutting-edge technology platform: automation and digitalization for the front office, reducing backoffice demand.
- Better governance and experience.
- Application of improvement cycles and methodology.
- Demand management with delivery of relevant information.
- Communication with the customer to inform about the process.
- Consistency of handling through agile business intelligence models.
Brand Protection
Reclame Aqui, Consumidor.gov and Ombudsman’s offices
Management of demands originating from complaint platforms and proactive monitoring of the brand’s reputation.
What we deliver:
- Agile, pleasant and assertive treatment to resolve complaints and increase reputation.
- Reduced negative publicity and a more sustainable image.
- Handling in intelligence models, with automatic and predictive analysis, reducing resolution time and analyzing trends.
- Clear and smooth communication with the client.
- Flexible entry channels.
- Proactive monitoring of the largest complaint platforms.
- Effective strategies for each business model and/or seasonality.
- Transfer to operating models: digital operation or human service.
- Greater customer satisfaction and loyalty.
- Resolution of problems in accordance with guidelines.
- Automatic internalization.
Regulatory
Specialized handling of claims before regulatory bodies, in compliance with the sector’s rules and strategic business requirements, and orchestration of negotiations between the various parties involved.
What we deliver:
- Reduction of financial and image losses, and reduction of legal impacts.
- Proactive monitoring of the largest Legal & Compliance platforms.
- Communicating and dealing with clients, observing the needs of each case and resolving problems in accordance with the rules.
- State-of-the-art technology: automation, specialists and business rules.
- Flexible entry channels.
- Greater customer experience, involvement and engagement.
- Greater visibility of process management.
- Handling in intelligence models, with automatic and predictive analysis, reducing resolution time and analyzing trends.
- Transfer to operating models: digital operation or human service or human service.
- Automatic internalization.
Fraud Prevention
Digital alert
Preventing and dealing with fraud at the various stages of the customer lifecycle.
What we deliver:
- Reduced financial and image losses.
- Improved authentic customer experience while carrying out anti-fraud actions.
- Flexible communication with channels for greater agility.
- Transfer to operating models: digital operation or human service.
- Communication with the customer through the most appropriate channel and at the most appropriate time.
- Greater compliance for auditing.
- Internalization through a set of specific channels for each type of demand.
- Resolution of cases following risk management precautions.
- State-of-the-art technology: automation, specialists and business rules.
- Business intelligence models with over 10 years of expertise in detecting, defining strategies and continuously improving processes with feedback.
Bring more efficiency to your BackOffice with Algar Tech
- Greater operational efficiency.
- Cost reduction.
- Increase in team productivity.
- Greater data control and governance.
- Improved quality and agility of operations.
- Improved experience for customers and employees.
- Compliance with regulations and brand protection.
- Intelligence
- Efficiency
- Results
What Algar Tech's BackOffice delivers to your business
Agility
Processes tailored to each need.
Experience
Reduced customer effort and intelligent communication.
Compliance
Rhetorical and human activities 100% monitored.
Incentive for gains
Continuous pursuit of shared gains with the business.
Management and governance
Centralized and monitored data in real time and/or as needed.
No matter the size of your company, we help you strengthen your customer relationships.
Our CX services are ideal for companies of all sizes and sectors that want to strengthen their customer relationships and achieve exceptional results.
Whether your company is a growing mid-sized business, an established multinational, or a globally renowned organization, our solutions can be customized to meet your unique demands.
Alerta Digital
A parceria entre a Algar Tech e uma empresa de serviços financeiros, empréstimos, financiamento de veículos, investimentos e conta digital trouxe resultados incríveis. O desafio era reduzir o retorno de chamados, ampliar o atendimento por canais virtuais e aumentar a…
Customer Onboarding
Que tal gerar experiência para o seu cliente e mais resultados para o seu negócio? Apresentamos nossa mais nova oferta de Back Office Digital, que promete melhorar a experiência do seu cliente com 6 especialidades para cada um dos seus…
Gestão de Reclamações
Que tal gerar experiência para o seu cliente e mais resultados para o seu negócio? Apresentamos nossa mais nova oferta de Back Office Digital, que promete melhorar a experiência do seu cliente com 6 especialidades para cada um dos seus…
Gestão e Governança para esta empresa fabricante de eletrodomésticos
Mesmo sendo um dos maiores fabricantes de eletrodomésticos do mundo, nosso cliente enfrentava vários desafios. Dentre eles, a dificuldade em garantir o cumprimento dos prazos das ordens de serviços e boa comunicação entre time de campo e consumidor, além da…
Gestão de Reclamações para esta empresa do segmento de Eletrodomésticos
Quer saber como as soluções de backoffice da Algar Tech ajudaram um importante cliente do segmento Eletrodomésticos a aumentar 23% no índice de soluções e 90% da satisfação com atendimento, além de redução de 25% no tempo de resposta? Aperte…
What our clients say
My answer is a 10 given the level of service and dedication within our account. These are people who build the company’s image. In my scope, I understand that we are being well served in a very satisfactory way.
The role of Algar Tech’s coordination in our operation is FUNDAMENTAL, whether on the technical or people side. We have all the necessary support.
Keep up the good job!
A great partner with strategic vision. It was essential in achieving solid and consistent results.
Competent team, delivering the KPIs agreed upon. The team proposes preventive solutions, thinking
ahead about the impacts.
Together we can drive the success of your business
Talk to our experts and discover how our Backoffice service can change your business.
Click the button below, fill out the form, and wait for our contact!
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