Maximize your company's credit recovery with agility
We work from the pre-collection phase to the credit recovery phase, following the best aging strategy defined in conjunction with your company.
We combine data intelligence and efficiency in credit recovery
Is your company struggling with delinquency and unsure of the best way to approach these customers without losing their loyalty to your business? Our collection solution combines data intelligence, agility, and self-service to address customers at the right time and through the right channel.
In addition, we offer an omnichannel service that increases credit recovery rates, reduces the cost of the collection process and even delights your customers so that they return to purchase other products and services from your company.
With our intelligent collection solution, you can regain control of your company’s finances, maximize credit recovery, and significantly reduce delinquency levels, transforming delinquents into potential customers.
Get to know Algar Tech's exclusive methodology: CXI, Customer Experience Improvement.
With a focus on generating value for your customer and your company, we have created our own methodology, Customer Experience Improvement. It allows for better interaction, at the right time, with the right message, on the channel that is most convenient for the customer.
Customer Success
Focus on optimizing the journey and the solution, reducing the effort for the consumer.
Value Generation
Service at the right time, with the most appropriate messages and channels, combining efficiency and results.
Digital transformation
Own methodology and agile implementation of omnichannel solutions centered on data.
How we modernize your company's Receivables Cycle
Customer experience
Ensure customer satisfaction so that they return to buy your products and services.
Data Intelligence
Increase productivity, recovery rates and target collections efficiently and strategically based on data.
Less analog, more digital and with context
Multiple channels of digital interaction, using the history of previous contacts, with negotiations conducted by our bots and, if necessary, with the intervention of a collection specialist, generating efficiency and convenience for the customer.
Trigger strategy
Ensuring the right contact, at the right time and on the channel preferred by the customer, based on a study of each customer’s profile.
Efficient interactions
Reduce the cost of each interaction through the use of technology and data.
Journey redesign
Smart journey redesign.
See how we deliver results for your company in credit recovery
Data Intelligence
We increase productivity and direct collection efficiently and strategically. To do this, we use data and profiles of delinquent customers to define the best strategy.
Actions
- Mailing hygiene;
- Mailing enrichment;
- Prediction and propensity analysis;
- Activation and contact rule.
Results
- Significant increase in CPC;
- Greater effectiveness in contact;
- Increase in credit recovery;
- Operational optimization.
Increase and Accelerate
We increase and accelerate credit recovery with data intelligence and efficiency in interactions. We act at all stages of collection, by age of debt (aging), using intelligence, data and customer segmentation to approach them in a personalized way by channel, and applying the propensity model.
We manage the digital platform online, using your company’s best practices to approach the customer.
Actions
- Triggering through multiple channels, with context maintenance;
- Chatbot with cognition;
- Digital + human negotiation.
Results
- Acceleration of credit recovery and cash generation;
- Reduction in the granting of discounts;
- Reduction in the percentage of rollovers;
- Reduction in churn.
Customer experience
Our CX Improvement team works according to Algar Tech’s exclusive methodology to define the customer relationship strategy. We monitor the entire customer journey to curate the bot and ensure continuous improvement of the process.
We preserve the relationship with the customer so that they have a good experience and go on to buy, and we map opportunities for process optimization with the possibility of operational gains.
Actions
- Monitoring the customer journey across all channels;
- Searching for opportunities to improve the process;
- Generating insights into opportunities for the business.
Results
- Increase in NPS;
- Opportunity for operational optimization and cost reduction;
- Preservation of the customer relationship, avoiding friction and guaranteeing an excellent experience.
Bring more accuracy to your collection processes with Algar Tech
With our solution, you prevent delinquency and maximize credit recovery, with business intelligence and extensive experience in digital solutions.
- Intelligence
- Efficiency
- Results
What Algar Tech's Collection solution delivers to your business
In the appliance sector
+43% in contact effectiveness
-82% in SAC bill request
-41% fewer defaulters
In the telecommunications sector
+100% in credit recovery
+5x increase in CPC
+3x success rate in negotiations
In the financial sector
+9x in credit recovery rate
+150% in activated base
+45% in contact quality
-90% in abandonment rate
In the financial sector with DUDA's support
+82% in contact effectiveness
+55% in negotiation effectiveness
+30% in operational efficiency
- 96% retention
- +3 billion in negotiated values
- 90 NPS in service interactions
Meet Duda, the first cognitive debt renegotiation agent in Brazil
Created to serve one of our clients in the financial sector, Duda helps companies recover credit through digital and multichannel service.
How Algar Tech maximizes credit recovery for your company
Data intelligence to identify the best moments and channels for activation
We were able to identify the ideal times to contact defaulters, as well as the most effective channels for these interactions. After all, a strategic approach significantly increases the chances of payment.
Personalized collection strategies according to debtor's profile
We ensure that your mailing list is clean, up-to-date and full of relevant information. We use advanced technologies to sanitize and enrich your database, allowing for more precise segmentation and much more targeted collection strategies.
Advanced tools for cleaning and enriching the mailing list
We ensure that your mailing list is clean, up-to-date and full of relevant information. We use advanced technologies to sanitize and enrich your database, allowing for more precise segmentation and much more targeted collection strategies.
Process automation for greater efficiency and error reduction
We automate manual and repetitive tasks in the collection process, increasing efficiency and decreasing the likelihood of errors.
Customized recovery models to maximize results
We develop customized credit recovery models that are adapted to the characteristics of your business and the particularities of your clients.
Digitalization of collection processes for agility and ease of management
We provide agility and ease in the management of all collection activities. This gives your company greater control and visibility in real time, simplifying the management and monitoring of the process.
No matter the size of your company, we help you strengthen your customer relationships.
Our CX services are ideal for companies of all sizes and sectors that want to strengthen their customer relationships and achieve exceptional results.
Whether your company is a growing mid-sized business, an established multinational, or a globally renowned organization, our solutions can be customized to meet your unique demands.
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What our clients say
My answer is a 10 given the level of service and dedication within our account. These are people who build the company’s image. In my scope, I understand that we are being well served in a very satisfactory way.
The role of Algar Tech’s coordination in our operation is FUNDAMENTAL, whether on the technical or people side. We have all the necessary support.
Keep up the good job!
A great partner with strategic vision. It was essential in achieving solid and consistent results.
Competent team, delivering the KPIs agreed upon. The team proposes preventive solutions, thinking
ahead about the impacts.
Together we can drive the success of your business
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