Understand your customer and offer the best experience
Discover our Customer Service solution that combines intelligence and automation with a focus on consumer experience.
Practicality and precision in managing and operating customer relationship journeys
With Algar Tech’s Customer Service solution, we identify your business demands and the issues in your current consumer journey, delivering optimal efficiency and experience for your customer.
The idea is simple: we connect our customer relationship strategies to your business objectives through effective interactions that combine the best of digital and human aspects.
Get to know Algar Tech's exclusive methodology: CXI, Customer Experience Improvement.
With a focus on generating value for your customer and your company, we have created our own methodology, Customer Experience Improvement. It allows for better interaction, at the right time, with the right message, on the channel that is most convenient for the customer.
Customer Success
Focus on optimizing the journey and the solution, reducing the effort for the consumer.
Value Generation
Service at the right time, with the most appropriate messages and channels, combining efficiency and results.
Digital transformation
Own methodology and agile implementation of omnichannel solutions centered on data.
We build journeys with intelligence and efficiency to achieve the best results
- Focus on reducing customer effort.
- We customize each interaction, with a proactive and contextualized relationship, while reducing the cost per managed journey.
- Intensify the use of digital channels and self-service, making it a desire rather than an obligation
- Intensive use of analytics.
- Specialization of human resources, with appropriate training, the right technologies and the necessary support, guaranteeing satisfaction and engagement.
- Promoting resolution and simplicity.
- Allow channel migration without too much effort, while maintaining the context.
Learn about the advantages of our Customer Service solution
- Flexible business models, tailored to needs;
- Effective operational and people management model;
- Efficiency through digital transformation;
- Focus on the customer’s business;
- On-site or remote work
- Technologies that suit your needs.
- Intelligence
- Efficiency
- Results
What Algar Tech's Customer Service delivers to your business
For the company
- Specialist service, tailored your business’ needs.
- Operation management and business indicators in the palm of your hand.
- Reduction of costs through automation, redesigning processes and journeys.
- Greater satisfaction and reputation for the service.
- Staff and qualified support.
- Operational indicators for monitoring and managing results.
For your client
- Greater experience.
- Reduced journey.
- Loyalty.
- Personalized customer service.
- 71% gross retention
- 55% net retention
- 72 NPS in interactions
Meet Ana, our cognitive agent created to interact 24/7 limitlessly
Created to assist a Telecom sector client, Ana has already achieved a 72 NPS score and has conducted over 1.5 billion interactions.
No matter the size of your company, we help you strengthen your customer relationships.
Our CX services are ideal for companies of all sizes and sectors that want to strengthen their customer relationships and achieve exceptional results.
Whether your company is a growing mid-sized business, an established multinational, or a globally renowned organization, our solutions can be customized to meet your unique demands.
Relacionamento Digital – URA Visual
Já imaginou como uma URA Visual pode melhorar a experiência do seu cliente e trazer benefícios para o seu negócio? Nosso cliente é uma empresa multinacional presente em diversos países. Olhando para o seu negócio, propusemos uma nova jornada para…
Relacionamento Digital – USSD
Nosso cliente tinha um grande desafio: proporcionar uma experiência fluida, assertiva e única, sem intervenção humana, dando mais autonomia ao consumidor e reduzindo seu esforço ao solicitar serviços de baixa complexidade. A nossa solução? Criamos o serviço de USSD, uma…
Relacionamento Digital – URA Cognitiva
Já imaginou ter todos os seus atendimentos feitos por uma URA Cognitiva, sem intervenção humana? Acompanhe esse case com a gente e saiba como a Algar Tech ajudou esse cliente do segmento Telecom com um incremento de 1,3% de retenção…
Relacionamento Digital – Fatura Resumida
Nosso cliente atua em 17 estados, oferecendo soluções de TIC para mais de 1,3 milhão de clientes, entre pessoas físicas e empresas, e tem 94% de satisfação no setor corporativo. O desafio era pensar em um novo modelo de fatura…
Relacionamento Digital – Speech Analytics
Já pensou em analisar as ligações do seu Contact Center para melhor a gestão da qualidade do seu atendimento? Dê o play e conheça mais um Case de sucesso! Referência no mercado de cosméticos e presente em 143 países, nosso…
What our clients say
My answer is a 10 given the level of service and dedication within our account. These are people who build the company’s image. In my scope, I understand that we are being well served in a very satisfactory way.
The role of Algar Tech’s coordination in our operation is FUNDAMENTAL, whether on the technical or people side. We have all the necessary support.
Keep up the good job!
A great partner with strategic vision. It was essential in achieving solid and consistent results.
Competent team, delivering the KPIs agreed upon. The team proposes preventive solutions, thinking
ahead about the impacts.
Together we can drive the success of your business
Talk to our experts and discover how our Customer Service service can change your business.
Click the button below, fill out the form, and wait for our contact!
Discover more Algar Tech solutions to improve the customer experience:
