Transform your customer relationships through technologies and loyalty strategies

Customer Experience

In the world of business, customer relationships are essential.

It is through valuable and enchanting experiences that your company can win loyalty, increase sales, and create a solid base of satisfied customers.

With our Customer Experience services, we offer comprehensive solutions covering customer service, back office, billing, sales and retention, ensuring that every interaction is memorable and meaningful.

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clients have already transformed their CX operations
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users served through Algar Tech solutions
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average reduction in operational relationship costs
Our Advantages

How we can make a difference for your business

Expertise

We have a highly qualified and experienced team in customer relationship strategies, ensuring exceptional results.

Personalized Approach

We develop customized solutions that meet the unique needs of your business and your customers, creating unique and memorable experiences.

Advanced Technology

We use advanced technological tools and systems to optimize interactions with customers, providing efficiency and improving the quality of service.

Methodology

Get to know Algar Tech's exclusive methodology: CXI, Customer Experience Improvement.

With a focus on generating value for your customer and your company, we have created our own methodology, Customer Experience Improvement. It allows for better interaction, at the right time, with the right message, on the channel that is most convenient for the customer.

Immersion in the journey

End-to-end understanding of your end customer's experience in their service journey.

Data analysis

Against facts and data, there are no arguments. We understand all the data to create a better experience.

Ideation and Co-Creation

We use Design Thinking to form new ideas, after diving into a specific problem and proposing ways to solve it.

Redesign of Journeys

With the new ideas approved or suggested, we redesign new journeys. If one doesn't work, we move on to another, until we generate the necessary value for the customer.

Analytics / Prediction

With the data collected, we analyze it to make decisions and strategically plan the operation.

Channel Migration

We recommend ramps for migrating to the most relevant channels for each of your customer's contact reasons.

Digital channels (web/app)

Our journey redesign is able to effectively increase the level of customer self-service through digital channels, whether via web portals, chats, WhatsApp and others.

Automation (RPA)

To increase operational productivity, we automate routine human activities such as registrations, queries, validations, and exports, reducing operational errors.

AI-Powered Bots

Self-service becomes more fluid when we have BOTs that can understand and solve your customer's needs, offering the best possible experience.

Omnichannel

We guarantee a smooth customer service journey, regardless of the channel.

Intelligent Routing

Intelligent routing guides the customer to channels and resources that will meet their needs in real time.

Single Screen

We reduce the need to navigate several screens at the same time, such as systems, browsers and other open windows, so that our team can focus on solving the client's needs more efficiently.

Benefits

Bring more accuracy to your service operations

Increase your sales and retain more customers

Through personalized and effective approaches, your company can acquire new customers and retain those already present, increasing revenue and ensuring the growth of your business.

We optimize processes and use advanced technologies to increase efficiency and reduce operational costs. Ensuring faster responses to customer demands contributes to a satisfactory experience, saving time for both your company and your customers.

Our focus is to provide an exceptional experience for your customers. With dedicated service, quick and efficient solutions, your company will see a significant increase in customer satisfaction. This will lead to greater loyalty, positive recommendations, and a stronger brand image in the market.

With trained teams and advanced tools, we guarantee quality service, reducing wait times and providing quick solutions to customer needs and issues.

With customized strategies and appropriate approaches, we work to recover overdue values while preserving the relationship with customers, avoiding negative impacts on your reputation.

Sectors

No matter the size of your company, we help you strengthen your customer relationships.

Our CX services are ideal for companies of all sizes and sectors that want to strengthen their customer relationships and achieve exceptional results.

Whether your company is a growing mid-sized business, an established multinational, or a globally renowned organization, our solutions can be customized to meet your unique demands.

Case de sucesso

Alerta Digital

A parceria entre a Algar Tech e uma empresa de serviços financeiros, empréstimos, financiamento de veículos, investimentos e conta digital trouxe resultados incríveis. O desafio era reduzir o retorno de chamados, ampliar o atendimento por canais virtuais e aumentar a…

Case de sucesso

Customer Onboarding

Que tal gerar experiência para o seu cliente e mais resultados para o seu negócio? Apresentamos nossa mais nova oferta de Back Office Digital, que promete melhorar a experiência do seu cliente com 6 especialidades para cada um dos seus…

Case de sucesso

Gestão de Reclamações

Que tal gerar experiência para o seu cliente e mais resultados para o seu negócio? Apresentamos nossa mais nova oferta de Back Office Digital, que promete melhorar a experiência do seu cliente com 6 especialidades para cada um dos seus…

Case de sucesso

Gestão e Governança para esta empresa fabricante de eletrodomésticos

Mesmo sendo um dos maiores fabricantes de eletrodomésticos do mundo, nosso cliente enfrentava vários desafios. Dentre eles, a dificuldade em garantir o cumprimento dos prazos das ordens de serviços e boa comunicação entre time de campo e consumidor, além da…

Case de sucesso

Gestão de Reclamações para esta empresa do segmento de Eletrodomésticos

Quer saber como as soluções de backoffice da Algar Tech ajudaram um importante cliente do segmento Eletrodomésticos a aumentar 23% no índice de soluções e 90% da satisfação com atendimento, além de redução de 25% no tempo de resposta? Aperte…

Testimonials

What Our Clients Say

A minha resposta é nota 10 dado o nível de atendimento e dedicação dentro de nossa conta. São pessoas que constroem a imagem da companhia. No meu escopo, entendo que de uma forma muito satisfatória estamos sendo bem atendidos.

O papel da coordenação da Algar Tech na nossa operação é FUNDAMENTAL, seja na parte técnica ou de pessoas. Temos todo o suporte necessário.

Keep up the good job!

Empresa do setor de eletrodomésticos

Um grande parceiro com visão estratégica. Foi essencial na conquista de resultados sólidos e consistentes.

Empresa do setor editorial

Time competente, entregando os KPIs combinados. O time propõe soluções preventivas, pensando
lá na frente nos impactos.

Empresa do setor de logística
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