We offer practical and agile field operation management with Field Service Management

Overview

Offer specialized technical assistance throughout Brazil and Latin America to your customers

Outsource your in-person support demands for maintenance, configuration, or equipment exchange.

With the Field Service Management services, your company can count on specialized field support with Algar Tech technicians throughout Brazil and Latin America.

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locations served
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countries served in Latin America
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average user satisfaction

We operate across the entire field support value chain and offer your company geographic coverage that includes Brazil and Latin America with qualified technicians.

What we do

Get to know the Field Service Management, the smart solution for your field operations

We support your company in providing support services, installation, configuration, or questions about:

  • Computers and Notebooks with Windows, Linux, or Mac OS;
  • Smartphones and Tablets with Android, iOS, or Windows Mobile;
  • Printers;
  • Routers and WIFI repeaters;
  • Antivirus;
  • POS and other specific equipment.

By outsourcing your demands to Algar Tech, you get support throughout Brazil and Latin America and also count on global strategic partners.

How the value chain of field operations works

Corrective maintenance
Specialized technical support
Equipment as a service
Replacement of parts
Logistics and safe transportation
Stock management, inventory and disposal
Preventive maintenance
How we make it happen

How we work to ensure the security of your company

Flexible operating model

We use our own methodology and centralized management of partners and field technicians for personalized and efficient delivery.

We serve more than 1140 locations with our own technicians and partners.

A low technician turnover rate implies greater consistency and quality in deliveries.

Strategic alliances with partners covering Latin America and the entire national territory.

By optimizing your field operations, you gain confidence and improve the experience of your collaborators.

Count on specialist technicians in various segments and industries.

Benefits

What Field Service Management delivers for your business

  • 1148 locations served.
  • Presence in Brazil and Latin America.
  • More than 90 clients served.
  • SLAs and profiles as needed.
  • Own technicians plus strategic partners.

For your business

  • In-person, remote, dedicated or shared technical assistance
  • Strategic alliances with partners for geographical coverage throughout the national territory and Latin America.
  • +96,000 supported assets
  • Own methodology to provide operational efficiency
  • Operational Intelligence with Centralized Management of partners and field technicians
  • Technologies for service efficiency (smartlockers, parts as a service, HaaS etc)

For your client

  • Personalized service processes (VIP, Hands&Eyes, Asset Management etc)
  • 90%* user satisfaction
  • Specialization in various industries and segments
*average
Areas of operation

Count on our own network and strategic alliance for geographical coverage

Service by dedicated and shared own technicians or via partners

  • Brazil
  • Argentina
  • Colombia
  • Mexico

Service via partners

  • Bolivia
  • Chile
  • Costa Rica
  • El Salvador
  • Ecuador
  • Guatemala
  • Honduras
  • Nicaragua
  • Panama
  • Paraguay
  • Peru
  • Puerto Rico
  • Dominican Republic
  • Trinidad and Tobago
  • Uruguay
  • Venezuela
Testimonials

What Our Clients Say

A empresa Algar Tech é referência e tem um padrão muito qualificado e refinado de recrutamento e também de atendimento.

Os serviços são entregues com altíssimo grau de qualidade, sempre proativos e compromissados com as demandas da equipe.

Parabéns!

Empresa do setor financeiro

Time atento aos KPIs, propondo novas soluções, entrando em contato com o cliente e apoiando nas necessidades da Empresa.

Empresa do setor de logística

Qualidade do serviço prestado, organização, comprometimento da equipe técnica e dos gestores.

Empresa do setor de papel e celulose

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