We offer practical and agile field operation management with Field Service Management
Offer specialized technical assistance throughout Brazil and Latin America to your customers
Outsource your in-person support demands for maintenance, configuration, or equipment exchange.
With the Field Service Management services, your company can count on specialized field support with Algar Tech technicians throughout Brazil and Latin America.
We operate across the entire field support value chain and offer your company geographic coverage that includes Brazil and Latin America with qualified technicians.
Get to know the Field Service Management, the smart solution for your field operations
We support your company in providing support services, installation, configuration, or questions about:
- Computers and Notebooks with Windows, Linux, or Mac OS;
- Smartphones and Tablets with Android, iOS, or Windows Mobile;
- Routers and WIFI repeaters;
- POS and other specific equipment.
By outsourcing your demands to Algar Tech, you get support throughout Brazil and Latin America and also count on global strategic partners.
How the value chain of field operations works
How we work to ensure the security of your company
Flexible operating model
We use our own methodology and centralized management of partners and field technicians for personalized and efficient delivery.
We serve more than 1140 locations with our own technicians and partners.
A low technician turnover rate implies greater consistency and quality in deliveries.
Expertise in relationships with global partners
Strategic alliances with partners covering Latin America and the entire national territory.
By optimizing your field operations, you gain confidence and improve the experience of your collaborators.
Specialized and certified teams
Count on specialist technicians in various segments and industries.
What Field Service Management delivers for your business
- 1148 locations served.
- Presence in Brazil and Latin America.
- More than 90 clients served.
- SLAs and profiles as needed.
- Own technicians plus strategic partners.
For your business
- In-person, remote, dedicated or shared technical assistance
- Strategic alliances with partners for geographical coverage throughout the national territory and Latin America.
- +96,000 supported assets
- Own methodology to provide operational efficiency
- Operational Intelligence with Centralized Management of partners and field technicians
- Technologies for service efficiency (smartlockers, parts as a service, HaaS etc)
For your client
- Personalized service processes (VIP, Hands&Eyes, Asset Management etc)
- 90%* user satisfaction
- Specialization in various industries and segments
Count on our own network and strategic alliance for geographical coverage
Service by dedicated and shared own technicians or via partners
Service via partners
- Costa Rica
- El Salvador
- Puerto Rico
- Dominican Republic
- Trinidad and Tobago
What Our Clients Say
A empresa Algar Tech é referência e tem um padrão muito qualificado e refinado de recrutamento e também de atendimento.
Os serviços são entregues com altíssimo grau de qualidade, sempre proativos e compromissados com as demandas da equipe.
Time atento aos KPIs, propondo novas soluções, entrando em contato com o cliente e apoiando nas necessidades da Empresa.
Qualidade do serviço prestado, organização, comprometimento da equipe técnica e dos gestores.