Your ICT infrastructure management integrated and automated with the Algar Tech IT Intelligence Center.
Centralized operational and strategic governance for ICT infrastructure management
Algar Tech’s Business Continuity Management (BCM) service in public cloud is designed to ensure the continuity of your business.
With a systemic approach and multidisciplinary knowledge, we offer high-quality services, full support, and ensure the continuity of your business. In addition to preparing your company to deal with unforeseen situations, minimizing downtime and financial losses.
We help your company overcome problems of visibility and control over the ICT infrastructure, through metrics and reports on the performance of IT operations and strategic direction for improvements and digital solutions.
Centralized operational and strategic governance solutions for ICT infrastructure management
Rely on best practices, knowledge, skills and agile methods to ensure that your project’s objective is achieved in accordance with the established scope, deadline and cost.
Take your IT infrastructure to the next level
Operational and strategic governance
Centralized operational and strategic governance of ICT Infrastructure Management operations.
Customer perception of delivery (NPS)
We value the user experience and constantly seek to improve our services.
Measuring and reporting on operational performance
Access essential metrics to monitor performance, identify potential bottlenecks, and make informed decisions.
Integrated management of IT processes
Information about contracted services, financial insight, ticket opening, SLA, cost optimization insights in a 100% unified manner.
Targeting of improvements
We guide recommendations for improvements, automation and digital solutions.
What the Algar Tech Intelligence Center delivers for your business
- Definition of the delivery model (indicators, reports and presentation of results).
- BI monitoring and management reports for each operation.
- SLA reporting and IT performance for business areas.
- Report and control of the management presentation to the client.
- Analysis and management of GAPs.
- Customer satisfaction/NPS management.
What Our Clients Say
O time da Algar alocado em Gestão de Identidades e Acessos tem apresentado cada vez mais maturidade nos processos e compreende a grande importância para nossos resultados.
Vamos seguir firmes, com esta parceria e nos apoiando mutuamente para melhoria contínua dos processos e elevação de maturidade das equipes.
Qualidade do serviço prestado, organização, comprometimento da equipe técnica e dos gestores.
Time consciente de suas atividades, flexível operacionalmente e disposto a ajudar.